Frequently Asked Questions
Answers to the most common questions about the Iconet Gateway.
General
What is the Iconet Gateway?
The Iconet Gateway is a smart home bridge that connects KNX, Vantage, DALI, and Zigbee devices to Apple Home, Google Home, and Amazon Alexa through the Matter standard.
Do I need a subscription?
No. The gateway is a one-time purchase with free firmware updates for life. No cloud account or monthly fees required.
Does it work without internet?
Yes. All automations and local control work without internet. You only need connectivity for voice assistants and OTA updates.
Compatibility
Which Vantage controllers are supported?
IC-II, IC-DIN-II, and IC-DIN-II-LITE with Design Center v3.0 or later.
Can I use it with KNX and Vantage at the same time?
Yes. The gateway supports multiple protocols simultaneously.
How many devices can it handle?
Up to 256 devices for KNX and Vantage, 64 for DALI, and 128 for Zigbee.
Privacy & Security
Where is my data stored?
All data is stored locally on the gateway. Nothing is sent to external servers.
Can I access the gateway remotely?
Optional remote access can be enabled via a secure VPN tunnel. It is disabled by default.
Purchase
What is the return policy?
30-day money-back guarantee, no questions asked.
What warranty is included?
2-year standard warranty. Enterprise plans include 3-year extended warranty.
Do you ship internationally?
Yes, free worldwide shipping is included with every order.